Job profile :
- Define survey parameters for various types of customer profiles.
- Conduct periodic surveys for different branches, franchisees, IFA and wealth management teams in person and over phone, online platforms.
- Compile and present results of feedback to respective teams.
- Continuously initiate and implement improvements projects, which translate into excellent service.
- Meet customers and incorporate their feedback in quality initiatives
- Competitor tracking and periodic branch audits.
Skills
- Broking/ Financial Services background
- Excellent written and verbal communication skills
- Ability to work on multiple projects
- Work within tight deadlines
- Formal presentation skills
- Adaptability
- Collaboration and inter personal skills
Envy Staffing 