Job Description:
1. Helps in developing business plans for existing and potential accounts in order to increase sales and the company’s market share in designated markets.
2. Provides continuous communication to the customers about their samples, orders and other logistic issues:
- Replying to customers’ written and verbal correspondences in a timely fashion that will increase customers’ satisfaction; latest within 24 hours.
- Confirming receipt of new samples requests and provides customers with continuous updates about their samples status on a weekly basis.
- Confirming receipt of new orders sent and provides customers with continuous updates about their orders status on a weekly basis.
- Update customers with information about the documents for their shipments as well as status of their shipped containers.
3. Facilitate, accelerate and co-ordinates with various factory units the processing of all customers’ needs to speed up the execution of these needs in order to be able to increase customer’s satisfaction. This includes samples follow-up and approvals, pending in orders and processing of documentation plus any other special requests.
- Measure and analyze major problems faced by various customers, and propose corrective actions for these problems to increase our customers’ satisfaction.
- Follow-up for the payment of due invoices and ensure that they are paid on a timely manner according to the agreement with various customers.
4. To meet customers on our premises to discuss their requirements.
5. To maintain an efficient working environment.
6. To solve problems by liaising with the other staff and the customer.
7. Other tasks to support the business plan as and when required including working extra hours if required to ensure company business objectives are met.
Minimum Requirements / Knowledge / Skill For Sales Coordinator Job
- The Sales Coordinator must have the ability to perform multiple task simultaneously, and prioritize effectively
- He/She must possess the ability to think independently
- The Sales Coordinator must possess the ability to think outside the box
- He/She should be organized and have the ability to consistently follow tasks through to completion
- Possess positive thinker with a get-it-done attitude
- The Sales Coordinator should have the ability to communicate in all aspects
- He/She must be able to adapt and embrace change
- Must be familiar with CRM tools
- The Sales Coordinator should be proficient and have great knowledge of MS Word and Power Point, functional knowledge of Excel.
Envy Staffing 